skrzynka problemów
Kaizen Box
Share all issues you've faced in a healthcare facility e.g. you'd been waiting for your appointment despite the fact of being scheduled on a specific hour. You'd communication problems at reception desk. Physician hasn't clarified yours doctor's order. You feel confused when entering a healthcare facility. Contact us!

Lean Hospitals? Lean management followed by facilitating

It's all about pursuit of excellence in managing healthcare organizations by implementing lean philosophy. Improving management efficiency by engaging whole staff to cooperate. It is a safety improvement for clinical processes throughout essential lean tools. Lean management in healthcare is a philosophy, which will change “life” of your organization. It changes way of thinking your employees and process organization. Our aim is to design processes, which influences on each other, creating value added activities and meet expectations our patients and clients. We eliminating redundant time in processes, unnecessary transportation, additional work, which customer won’t pay. We convert every process in service realization, which is easy, understood for everyone, unified and well visualized. Thanks to that process participants (medical personnel, patients) know on which stage they are, does every step not omitted, which documents and forms are needed and in which point process will be finished. In our view clinical process in best perspective, is realized by team, mapped, based in flat structure organization, with known KPI’s, risk evaluation, good communication, and identified every participant. Check out how VSM looks like in ER. It is real case study!


Meet our mentors that will lead you to reach your objective.

Nicolas Argy Medical Doctor, Juris Doctor

Adjunct Professor at Boston College, Expert on public health, risk management, process improvement, patient safety and medical errors. Founder Nicolas Argy Consultants. Public speaker and writer.

Katarzyna Złotowska MSc Production Engineering and Management

Lean Healthcare expert, clinical process optimization engineer, LH founder, ISO auditor (registered in IRCA), coach, six sigma green belt,

Anna Wruk-Złotowska Nursing MSc, MBA

Healthcare Human Resource Manager, implementing new techniques and management tools. Professional specialist of clinical processes design and management, medical risk management and hospital communication.

Accomplished risk assessments
Mapped processes
Lean techniques used

Our clients

  • pierwszy szpital z lean healthcare w Police
  • lean hospitals dla rezonansu
  • metody 5s w szpitalu
  • jakość w ochronie zdrowia
  • zarządzanie jakością
  • optymalizacja w szpitalu
  • iso w placówce medycznej